Q&A

When is the low season?

In winter, the low season is at the start of the season in December, as well as in March and April. In summer, it includes June and the period from late September to mid-October.

How long should I ideally stay?

For a completely relaxing stay, we recommend 3 days – 7 days are ideal to enjoy the region and all its offerings at your leisure.

Where is Residence & Bistro Panorama located?

Our residence is located in the mountain village of Pfelders in the rear Passeier Valley at 1,622 meters above sea level – in the heart of the Texelgruppe Nature Park and directly on the Merano High Route.

How do I get to Pfelders?

Arrival via the Passeier Valley:
Brenner → Bolzano → Merano → Passeier Valley → St. Leonhard → Moos → Pfelders
or: Sterzing → Jaufen Pass → St. Leonhard → Moos → Pfelders

The Jaufen Pass (2,100 m) is always passable in spring, summer, and autumn; in winter, it is open from 8:00 AM to 6:00 PM. For information regarding accessibility in winter, feel free to give us a call.

Arrival via the Timmelsjoch (open May to October – closed in winter):
A93/A12 Inntal motorway to the Ötztal exit → B186 to Sölden → Timmelsjoch High Alpine Road → Moos → Pfelders

Please note that the Timmelsjoch High Alpine Road (toll road) can be closed at short notice even in summer due to snow or unfavorable weather and is not recommended in bad weather.
Additionally, temporary closures or restrictions may occur due to events – such as the well-known Ötztaler Cycle Marathon.
We therefore recommend checking the current traffic and weather situation before your arrival.

When are check-in and check-out?

Check-in is possible from 2:00 PM to 8:00 PM.
On the day of departure, we ask you to vacate the rooms by 10:00 AM.

Can we arrive after 8:00 PM?

Yes, a later arrival is generally possible. Please let us know briefly in advance if you will be arriving after 8:00 PM so we can prepare for your arrival accordingly.

Do you have parking spaces?

Yes, outdoor parking spaces are available for our guests directly in front of the residence.

Is Pfelders car-free?

Pfelders follows a gentle-mobility traffic concept. Access to the village is only permitted for locals and guests of the accommodation providers. This keeps the village particularly quiet and close to nature.

Can I also arrive by public transport?

Yes. We are happy to help you plan your arrival by bus or train.
Upon request, we can organize a free transfer from the bus stop in Pfelders to the residence.

Do you help with travel planning?

We’d love to; we can support you in planning an eco-friendly journey using public transport.

Is there a ski cellar and storage for equipment/e-bikes?

Yes, a spacious, lockable ski cellar is available to you, which is easily accessible by elevator, ensuring both security and convenience. The ski cellar can also be used for storing and charging e-bikes.

Is there a charging station for electric cars?

Yes, there is an e-charging station for electric cars directly on-site. Use is possible for a fee.

Is the Guest Pass included?

Yes, the South Tyrol Guest Pass – Passeiertal Premium is included for our guests when staying at our hotel. For an eco-conscious and carefree holiday in the Passeier Valley.

The following services are included:

• Local buses (urban, regional & city buses): PostAuto Switzerland (line 811 between Mals and Müstair), VVT Regiobus (line 273 between Mals and Pfunds/Kajetansbrücke), and Timmelsbus (line 335 between Moos – Timmelsjoch – Obergurgl; NOTE: toll fees must be paid separately)
• Regional trains (R, RV & RE) within South Tyrol to Trento: Brenner railway (Brenner – Bolzano – Trento), Bolzano – Merano, Vinschgau railway (Merano – Mals), and Puster Valley railway (Franzensfeste – Bruneck – Innichen/Vierschach-Helm)
• Cable cars: Burgstall Vöran, Mölten cable car (Vilpian – Mölten), Kohlern cable car (Bolzano – Kohlern), Ritten cable car (Bolzano – Oberbozen), Ritten narrow-gauge railway (Oberbozen – Klobenstein), and Mendel funicular (St. Anton – Mendel Pass)
• Hiking buses in the Passeier Valley (Riederberg, Magdfeld, Rafein/Hochegg) from mid-June to mid-October · Registration required at: www.passeiertal.it/events
• Ski buses Jaufen and Hinterpasseier: Christmas and semester holidays
• Grünboden-Express cable car in Pfelders: Daily ascent & descent (excluding special trips e.g. evening trips): 06.12.2025 – 12.04.2026 + 06.06. – 27.09.2026)
• Valley museums: 1 x entry per stay: MuseumPasseier, Jaufenburg, and Bunker Mooseum
• SportArena St. Leonhard: Daily entry to the outdoor adventure pool (open from approx. mid-May to early September) + 1 hour daily use of the bowling alley (2:00 PM – 6:00 PM) from 01.11.2025 – 30.04.2026 & 01.11.2026 – 31.12.2026 · Registration required: T +39 0473 656 226
• Sportzentrum Mårtin: Daily entry to the outdoor pool (open from approx. mid-May to early September) + 1 hour daily use of a tennis court · Registration required: M +39 320 65 04 292 + one sauna session per stay · Registration required: M +39 320 65 04 292
• Daily “Putt & Drive” golf experience hour at the Passeier.Meran golf course: (01.04. – 31.07.2026) · MON – FRI · Registration required: T +39 0473 641 488
• Free participation in events by the Passeier Valley Tourism Association: (Alpine summit hike, Stuller Waterfall adventure via ferrata, nature experience hike, vineyard tour, Riffian hikes, In the Footsteps of the Apple, Wild but Healthy, Wild Kitchen, Close-up Farm Life, Experience Mountain Magic, Snowshoe Adventure, Enjoy Winter on Touring Skis, Cross-country skiing course for beginners) · Registration required: www.passeiertal.it/events

What types of accommodation are available?

With us, you stay in guest rooms, suites, or spacious apartments with a kitchenette. Depending on the category, our accommodations offer space for 2 to 6 people.

Do the suites/apartments have a kitchen?

Yes. Our suites/apartments feature a fully equipped kitchen.

Is there a balcony?

Yes. All rooms and suites/apartments have a balcony with a view of the surrounding mountains of Pfelders.

Is there Wi-Fi in the hotel?

Yes. Wi-Fi is available to our guests free of charge throughout the building.

What time is breakfast served?

We serve our Vital Breakfast from 7:30 AM to 10:00 AM.

Is breakfast included with the suites/apartments?

Our suites and apartments have their own kitchen and are therefore offered without breakfast. If you prefer to start the day relaxed, you can book our Vital Breakfast in the bistro at any time.

Is breakfast included with the guest rooms?

Our guest rooms can be booked either with or without breakfast. You can flexibly decide whether you want to start your stay with our Vital Breakfast or not.

Can I add breakfast to my booking?

Yes. Our breakfast for €18.00 per person/day can always be added upon request. Children receive a discounted price.

What can I expect at breakfast?

Look forward to regional products from the Passeier Valley, freshly baked bread, homemade jams, fresh pastries, homemade cakes, eggs, milk, and yogurt from the farm, as well as other sweet and savory specialties.

Is there a restaurant in the hotel?

Yes. In our Bistro Panorama, we serve homemade dishes, regional meat, homemade pasta pockets and dumplings, seasonal specialties, snacks, freshly baked cakes, homemade bread, as well as cocktails and aperitifs.

What are the bistro’s opening hours?

The bistro is always open. The kitchen is open from 12:00 PM to 2:00 PM and from 6:00 PM to 8:00 PM. In between, there are always small snacks and homemade cakes to satisfy any small cravings.

Can I book half board?

We do not offer classic half board. Instead, you can eat flexibly in the bistro and choose from our menu.

Is brunch available?

Yes. Our brunch is particularly popular with external guests and locals and is ideal for a cozy get-together with friends or family. We serve brunch for 4 or more people from 10:00 AM. Please reserve 3-4 days in advance.

Can I come for breakfast as an external guest?

Yes. External guests can also enjoy our breakfast. Please reserve 1 day in advance.

What are the opening hours of the wellness area?

In summer, our wellness area is open from 4:00 PM to 8:00 PM; in winter, it opens earlier from 3:00 PM to 8:00 PM.

Is there a pool in the hotel?

There is no classic pool. Instead, our small wellness world awaits you with saunas and a whirlpool on the roof terrace with mountain views.

What facilities are in the wellness area?

Our wellness area includes:

• Finnish sauna
• Steam sauna
• Bio hay sauna
• Experience shower
• Relaxation room
• Whirlpool on the roof terrace with panoramic views

Are bathrobes and towels provided?

Yes, during your stay, we naturally provide our guests with a wellness bag containing a bathrobe and sauna towels.

Are slippers also provided in the wellness bag?

We ask you to bring your own slippers. Alternatively, they can be purchased on-site for a small additional fee.

Can I still use the wellness area on the day of departure?

Depending on availability, use is also possible on the day of departure. Just talk to us – we’ll find a solution.

Can external guests also use the wellness area?

Yes. With prior registration, our wellness area is also accessible to external guests.

Are there any special highlights in the wellness area?

Yes, our wellness area impresses with a large window front and a stunning view over the rooftops of Pfelders. A special highlight is the rooftop whirlpool, from which you can enjoy a fantastic view of the surrounding mountains.

When is it quietest in the wellness area?

Experience shows that you can enjoy the most peace in the afternoon between 3:00 PM and 4:00 PM, as well as in the evening from 7:00 PM – ideal times to fully enjoy the wellness area in a relaxed way.

Are dogs allowed in all holiday apartments?

Yes, upon registration. Please contact us if you wish to arrive with your dog. Cost: €15-20/day without food.

Are dogs allowed in the dining room?

Out of consideration for all guests, we ask for your understanding that dogs are not allowed in the breakfast room. However, your four-legged companions are very welcome in the bistro.

Are there restrictions on lifts?

Yes. Dogs must wear a muzzle in cable cars and on public transport.

What activities are there in summer?

Pfelders is an ideal area for hiking, mountain tours, biking, climbing, and alpine pasture hikes. Many hiking trails start directly in the village.

What activities are there in winter?

In winter, a snow-sure ski area awaits you with:

• Ski slopes
• Ski tours
• Snowshoe hikes
• Cross-country ski trails
• Toboggan run
• Natural ice rink

How far is the accommodation from the lift?

You can reach the lift facilities easily on foot in just a few minutes. This way, you start your holiday day relaxed and without detours.

Is the hotel located on the Merano High Route?

Yes. Residence Panorama is located directly on the famous Merano High Route and is ideal as a starting point or stage destination for this popular hiking route.

Are there other activities around Pfelders?

We are happy to give you personal tips for hikes, ski tours, and excursions around Pfelders, the Passeier Valley, and the spa town of Merano.

Is the accommodation suitable for children?

Yes, Residence Panorama is very well suited for families. Pfelders is a quiet, traffic-calmed mountain village where much is easily accessible on foot – ideal for a relaxed holiday with children.

Are there play facilities in the village?

There is a public playground right next to the residence. Additionally, there is a football and volleyball court in the village, providing plenty of activity and variety.

What can children experience in Pfelders?

There are many opportunities for little explorers around Pfelders. Excursions to the stone labyrinth or the Lazinser Alm are particularly popular – with a bit of luck, you can spot marmots along the way.
In addition, numerous activities are available: horse riding, fishing in the stream, climbing in the Spiderpark, or a ride on the mountain carts. This creates a varied holiday between nature and adventure.

Are there family rooms / large holiday apartments?

Yes, we offer spacious holiday apartments for families. The Bauernsuite (Farmer’s Suite) offers space for up to six people. Alternatively, the Panoramasuite can be connected to an additional double room upon request.

Can I change or cancel my reservation?

Yes, you can change or cancel your reservation.
Please contact our reception directly – we will be happy to help you with changes or cancellations.

What are the cancellation conditions?

Up to 8 weeks before arrival: free cancellation
8 to 4 weeks before arrival: 20%
4 weeks to 10 days before arrival: 50%
10 to 4 days before arrival: 70%
From 4 days before arrival or in case of early departure: 100%

Can I receive a non-binding offer?

Of course. We would be happy to send you an individual offer for your stay.